Your Data.
Your
Privacy.

Vikiz may receive information that you provide directly when using the website or communicating with the business.

• Name, email address and phone number.
• Account profile information.
• Delivery addresses and recipient information.
• Furniture orders, quantities, selected options and order history.
• Wishlist and other customer-account information when those features are used.
• Messages submitted through the contact page.
• Custom furniture specifications, dimensions, preferences and reference files submitted by you.
• Information you provide when contacting Vikiz about delivery, returns or another order-related matter.

Customer information may be used where necessary to operate Vikiz and provide the services a customer requests.

• Create and maintain customer accounts.
• Process and manage furniture orders.
• Provide checkout, delivery and order tracking functionality.
• Respond to enquiries and customer support requests.
• Review custom furniture briefs and associated reference material.
• Maintain order, transaction and customer-service records.
• Protect accounts, transactions and the platform against misuse or unauthorised access.
• Meet applicable legal, accounting or regulatory requirements.

When online payment functionality is enabled, payment transactions may be processed through the payment provider configured by Vikiz.

Vikiz may receive payment information needed to identify and reconcile a transaction, such as a payment reference, amount, currency and transaction status.

Sensitive payment credentials such as full card details should be handled by the authorised payment provider rather than stored directly in the Vikiz application database.

Vikiz may use third-party technology providers to operate parts of the website and customer experience.

Depending on the services enabled on the platform, these providers may support areas such as:

• Website hosting and deployment.
• Database and account authentication.
• File and media storage.
• Payment processing.
• Email or customer communications.
• Security, error logging and infrastructure monitoring.

Information should only be provided to service providers where it is reasonably necessary for them to perform the relevant service.

Vikiz should use reasonable technical and organisational measures to protect customer information against unauthorised access, alteration, disclosure or loss.

• Authentication should be used to protect private customer account pages.
• Customers should only be able to access orders and records that belong to their own account.
• Administrative functions should be restricted to authorised Vikiz administrators.
• Sensitive operations should be validated server-side rather than trusting data supplied by the browser.

No internet service can guarantee absolute security, but Vikiz should continue to apply appropriate safeguards as the platform develops.

The Vikiz website may use browser storage or cookies where they are required to support website functionality.

Examples may include remembering interface preferences, maintaining an authenticated session or preserving shopping cart information where those features are configured.

Additional analytics, advertising or marketing tracking should only be described here if Vikiz actually enables those services.

Customers may contact Vikiz about personal information associated with them.

Subject to applicable law and any information Vikiz is required to retain, requests may include:

• Asking what personal information Vikiz holds about you.
• Requesting correction of inaccurate information.
• Requesting deletion of information where appropriate.
• Updating account information.
• Asking questions about how your information is being handled.

Vikiz may need to verify the identity of the person making a request before disclosing or changing account-related information.

Vikiz may retain personal information for as long as reasonably necessary for the purpose for which it was collected, including operating accounts, fulfilling orders, responding to enquiries, maintaining business records and meeting applicable legal obligations.

Different types of information may require different retention periods.

Information that is no longer reasonably needed should be deleted, anonymised or otherwise handled in accordance with the platform's data-retention practices.

Some technology providers used to operate Vikiz may process or store information through infrastructure located outside the customer's country.

Where this occurs, Vikiz should select and configure its providers with appropriate privacy and security protections.

This privacy notice may be updated as Vikiz adds new platform functionality, changes service providers or updates the way customer information is handled.

The version displayed on this website should reflect the privacy practices that apply to the live Vikiz Furniture platform.

If you have a privacy question or would like to make a request concerning personal information held by Vikiz, contact Vikiz Furniture directly.